Shipping and Packaging
You can choose how to receive your items at checkout, either in a Presentation Tin or a Velvet Pouch. The postage and packaging cost for Presentation Tins (up to 4 tins) is £3.49, and for Velvet Pouches is £1.99.
All Notches and bracelets will be included in the same Presentation Tin or Velvet Pouch, unless you ask otherwise by adding a Note on the shopping cart page.
Your order will be shipped in branded NOTCH® packaging. If you have purchased as a gift, and would prefer to receive your order in plain packaging so as not to spoil a surprise, please let us know by adding a note on the shopping cart page.
All orders are handmade at our studios and will be shipped within 10 working days. We will send your order via Royal Mail 48 and it will fit through a standard letter box.
The tracking number issued by Royal Mail 48 provides confirmation that it has been posted and again when it has been delivered. If there is no update on the Royal Mail tracking system this means that it is still with the Royal Mail.
Next Day Delivery
You can upgrade your delivery to next day by choosing our Next Day Delivery service. The additional cost for Next Day Delivery is £10.00.
This is in addition to our P&P packing charges as described above (£3.49 to include a presentation tin, or £1.99 to include a velvet pouch).
Please note that orders for Next Day Delivery must be placed by midday. Orders placed for Next Day Delivery on a Friday, will be delivered the following Monday. And Next Day Delivery orders placed on a Saturday or a Sunday will be delivered the following Tuesday.
CORONOVIRUS UPDATE: We are still shipping within our normal timescales of 10 working days. Royal Mail are currently suffering disruption to their delivery service at this time. You can find more information here: https://www.royalmail.com/d8/coronavirus-changes-service.